FAQs

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@archicofficial.com.


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged ONLY. All items on 'SALE' are not eligible for return. 
Please Note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@archicofficial.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 


How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Due to the current COVID-19 pandemic, we are fulfilling from both our United States AND China warehouse. There may be some delays in shipment (extra 5-6 days). Nonetheless, we make sure to carefully hand pack every single order, and provide accurate updates. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to info@archicofficial.com and we will be happy to assist you in any way we can. Additionally, you can also fill in your information on the 'Contact Us' Page. 

We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.